Refund Policy
REFUND POLICY
CAN I RETURN OR EXCHANGE AN ITEM?
Due to the nature of the products we offer, we are adhere to a strict store policy and do not allow returns or exchanges for items. However, if you are unhappy with your order, we encourage you to email us directly on our website, so we may resolve your issue with the product.
WHAT IF I RECEIVED A FAULTY ITEM?
We are terribly sorry if this has happened. We would like to sort out any faults immediately. If you need to exchange the faulty item for the same item, send us an email through Contact Us tab.
As soon as you discover a fault, please contact us immediately (within 7 days of receiving your parcel) via ‘Contact Us’ on our website. If 7 days have gone by since your product receipt, unfortunately we can’t offer you a refund or exchange.
WHAT SHOULD I DO IF I HAVE PROVIDED THE INCORRECT SHIPPING DETAILS?
Please contact us immediately if you noticed that your shipping details are incorrect.
Note that we are unable to allow any amendments once your parcel has been dispatched.
Should your parcel be returned to sender, please note that we will be required to pass on a subsidized reshipping postage fee of US$10. Do ensure you update us via email with the correct and complete address as soon as you can.
CAN I RETURN OR EXCHANGE AN ITEM?
Due to the nature of the products we offer, we are adhere to a strict store policy and do not allow returns or exchanges for items. However, if you are unhappy with your order, we encourage you to email us directly on our website, so we may resolve your issue with the product.
WHAT IF I RECEIVED A FAULTY ITEM?
We are terribly sorry if this has happened. We would like to sort out any faults immediately. If you need to exchange the faulty item for the same item, send us an email through Contact Us tab.
As soon as you discover a fault, please contact us immediately (within 7 days of receiving your parcel) via ‘Contact Us’ on our website. If 7 days have gone by since your product receipt, unfortunately we can’t offer you a refund or exchange.
WHAT SHOULD I DO IF I HAVE PROVIDED THE INCORRECT SHIPPING DETAILS?
Please contact us immediately if you noticed that your shipping details are incorrect.
Note that we are unable to allow any amendments once your parcel has been dispatched.
Should your parcel be returned to sender, please note that we will be required to pass on a subsidized reshipping postage fee of US$10. Do ensure you update us via email with the correct and complete address as soon as you can.